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Clearbrook Nest

Store information

Return and Refund Policy

We want every return, exchange, and refund to be straightforward, traceable, and free of unexpected fees.

Last updated: November 11, 2026

This Return and Refund Policy applies to purchases made from Clearbrook Nest. Clearbrook Nest is operated by CLEARBROOK 84 GLOBAL TRADE LLC.

Return Window

You may request a return within 14 business days after the carrier records the order as delivered. The return period begins on the first business day after delivery. A business day is Monday through Friday, excluding United States federal holidays.

Eligible Returns

To qualify for a return, the product should be:

  • In the same condition in which it was received, subject to reasonable inspection.
  • Unused, unwashed, and free from damage caused after delivery.
  • Returned with the original packaging, accessories, manuals, and labels when available.
  • Accompanied by the order number or another acceptable proof of purchase.

If a product has a specific non-returnable status required by law or by the nature of the product, that limitation will be disclosed clearly on the product page before purchase. This does not limit rights that cannot legally be waived.

How to Start a Return

Before sending a product back, contact our support team:

Email: support@clearbrooknest.com

Telephone: +1 208 255 9359

Include your order number, the item you want to return, the reason for the return, and photographs if the item arrived damaged, defective, incomplete, or incorrect. We will reply with return authorization, a prepaid return label, and packing instructions. Returns sent without first contacting us may take longer to identify and process.

Return Address

Our shipping origin and return facility use the company registered business address. We will confirm the current return instructions and provide the prepaid label before the item is sent.

119 Frankie Drive

Richmond, KY 40475

United States

Return and Exchange Costs

CLEARBROOK 84 GLOBAL TRADE LLC pays the reasonable return shipping cost for approved returns and exchanges. We provide a prepaid return label. Customers are not charged a restocking fee, return handling fee, or exchange shipping fee.

Damaged Defective or Incorrect Items

Contact us promptly if an item is damaged, defective, incomplete, or different from what you ordered. We may request clear photographs so that we can resolve the issue efficiently. Depending on availability and your preference, we will provide a replacement, exchange, or refund at no additional cost.

Exchanges

To request an exchange, contact us within the 14-business-day return window. If the replacement is available, we will provide return instructions and ship the approved replacement without an exchange shipping charge. If the replacement is unavailable, we will offer a refund.

Refund Processing

After the returned product reaches our return facility, we will inspect and process the approved refund within 3 business days. Refunds are issued to the original payment method. We do not deduct the cost of the prepaid return label or impose a restocking fee.

Your bank, card issuer, or payment provider may require additional time to post the credit. That posting period is controlled by the financial institution and is separate from our 3-business-day processing period.

Original Shipping Charges

Standard shipping is free for every order delivered within our service area, so there is no standard outbound shipping charge to deduct from an approved refund. Any optional service specifically requested by the customer, if offered and disclosed before purchase, will be handled according to the checkout disclosure and applicable law.

Order Cancellation

Contact us as soon as possible if you need to cancel or change an order. We will make a reasonable effort to help before the order is handed to the carrier. Once an order has shipped, it must be handled through the return process. If we cancel an unshipped order, we will refund the full amount paid.

Refund Not Received

If you have received our refund confirmation but the credit is not visible, first check with your bank or payment provider. If the expected posting period has passed, contact us and include your order number so we can investigate.

Contact

Customer service is available Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time. Messages received outside these hours are handled on the next business day.

Email: support@clearbrooknest.com

Telephone: +1 208 255 9359

Terms of Service

These terms govern access to clearbrooknest.com and use of the Clearbrook Nest online store.

Last updated: November 11, 2026

Store Operator

The website at clearbrooknest.com and the Clearbrook Nest storefront are operated by CLEARBROOK 84 GLOBAL TRADE LLC, a Kentucky limited liability company with organization number 1654194. References to “Clearbrook Nest,” “we,” “us,” or “our” mean CLEARBROOK 84 GLOBAL TRADE LLC, acting through the Clearbrook Nest brand.

Acceptance of These Terms

By visiting the website, creating an account, placing an order, or using any store feature, you agree to these Terms of Service and the policies incorporated into them. If you do not agree, do not use the website or place an order.

Eligibility

You must be at least the age of majority in your state of residence, or use the website with the permission and supervision of a parent or legal guardian. You must provide accurate, current, and complete information when ordering.

Online Store Use

You may use the store only for lawful personal or household purchasing. You may not:

  • Use the website for fraud, unlawful activity, abuse, harassment, or infringement of another person's rights.
  • Attempt to interfere with website security, introduce malicious code, scrape protected content, or gain unauthorized access.
  • Submit false contact, billing, payment, delivery, or identity information.
  • Resell products in a manner that misrepresents affiliation with Clearbrook Nest or CLEARBROOK 84 GLOBAL TRADE LLC.
  • Copy, reproduce, or exploit website content except as allowed by law or with our written permission.

Product Information

We work to present accurate product names, descriptions, dimensions, materials, colors, images, prices, and availability. Screen settings and lighting may cause reasonable color differences. Product measurements may include reasonable manufacturing tolerances when disclosed. If a material error affects an order, we will contact you with a correction and appropriate options.

Prices Taxes and Payment

Prices are displayed in United States dollars unless stated otherwise. Applicable sales tax is calculated at checkout based on the delivery address and legal requirements. Payment is due when the order is placed. Available payment methods are displayed at checkout and may be processed by Shopify or another authorized payment provider.

Orders and Acceptance

An order confirmation acknowledges that we received your request; it does not guarantee acceptance. We may decline or cancel an order for legitimate reasons, including unavailable inventory, pricing or listing errors, suspected fraud, payment authorization failure, delivery limitations, or legal restrictions. If payment has been captured for an order we cancel, we will refund the amount paid.

Shipping Returns and Refunds

Shipping is governed by our Shipping Policy. Returns, exchanges, and refunds are governed by our Return and Refund Policy. Those policies form part of these Terms of Service.

Customer Accounts

If account features are available, you are responsible for protecting your login credentials and for activity performed through your account. Notify us promptly if you believe your account has been accessed without authorization. We may suspend an account when reasonably necessary to protect customers, the store, or the integrity of transactions.

Third Party Services

The store may rely on Shopify, payment processors, carriers, analytics providers, and other service providers. A third-party link or service does not mean that we control or endorse every third-party practice. Your use of a third-party service may also be governed by that provider's terms.

Intellectual Property

The Clearbrook Nest name, store presentation, original text, graphics, photographs, product arrangements, and other protected content belong to CLEARBROOK 84 GLOBAL TRADE LLC or its licensors. Nothing in these terms transfers ownership of intellectual property to the customer.

User Content

If you submit a review, photograph, question, or other content, you confirm that you have the right to submit it and that it is accurate, lawful, and non-infringing. You grant us a non-exclusive, worldwide, royalty-free license to use that content for operating, supporting, and promoting the store, subject to applicable privacy law. We may remove unlawful, misleading, abusive, or irrelevant content.

Disclaimers

The website and products are provided subject to product descriptions, manufacturer information, and warranties that cannot legally be excluded. To the fullest extent allowed by law, the website is provided on an as-available basis without additional implied promises beyond those expressly stated. Nothing in these terms excludes rights or warranties that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by law, CLEARBROOK 84 GLOBAL TRADE LLC is not liable for indirect, incidental, special, punitive, or consequential loss arising from website use or a product purchase. Where liability cannot be excluded, our liability will be limited only to the extent permitted by law. These limits do not apply to liability that the law does not allow us to limit.

Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or reasonable costs resulting from your unlawful use of the website, your material breach of these terms, or your infringement of another person's rights.

Governing Law

These terms are governed by the laws of the Commonwealth of Kentucky and applicable United States federal law, without depriving a consumer of mandatory protections available in the consumer's state of residence.

Resolving Concerns

We encourage customers to contact our support team first so that we can review and resolve concerns directly. We do not currently designate a private mediator. This statement does not limit any right to contact a government agency, payment provider, court, or other lawful dispute-resolution body.

Changes and Severability

We may update these terms when store practices, technology, or legal requirements change. The updated date will appear at the top. If any provision is unenforceable, the remaining provisions remain effective to the extent permitted by law.

Contact

Store: Clearbrook Nest

Legal operator: CLEARBROOK 84 GLOBAL TRADE LLC

Business address: 119 Frankie Drive, Richmond, KY 40475, United States

Email: support@clearbrooknest.com

Telephone: +1 208 255 9359

Customer service hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time

Shipping Policy

Free standard shipping is available for every order delivered within the contiguous United States.

Last updated: November 11, 2026

Service Area

We currently ship only to valid delivery addresses in the contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, other United States territories, APO or FPO addresses, or international destinations. Orders with an address outside our service area cannot be completed.

Shipping Cost

Standard shipping is free on all orders within our service area. There is no minimum order value and no standard shipping surcharge. Any optional service offered in the future will be disclosed clearly before payment.

Order Cutoff and Handling

Our order cutoff is 6:00 p.m. Eastern Time on business days. Orders placed before the cutoff enter processing that business day. Orders placed after the cutoff, on weekends, or on United States federal holidays enter processing on the next business day.

Handling time is normally 0 to 1 business day. Handling begins when the order enters processing and ends when the carrier accepts the package.

Transit and Total Delivery Estimate

Carrier transit normally takes 2 to 4 business days after dispatch. The estimated total delivery time is 3 to 5 business days from the applicable processing date. Business days are Monday through Friday and exclude United States federal holidays.

Delivery dates are estimates rather than guarantees. Severe weather, carrier interruptions, incorrect addresses, access restrictions, or other circumstances outside our reasonable control may cause delays. We will not display a shorter delivery promise on another page or advertisement unless we can reasonably support it.

Shipping Origin

Our stated shipping origin is the company registered business address at 119 Frankie Drive, Richmond, KY 40475, United States. If fulfillment arrangements change, the website and applicable shipping settings will be updated before the change is represented to customers.

Order Confirmation and Tracking

After checkout, we send an order confirmation to the email address supplied with the order. When the carrier accepts the package, we send a shipping confirmation with available tracking information. Tracking may require up to 24 hours to show the first carrier scan.

Address Accuracy

Review the delivery address before submitting the order. Contact us immediately if a correction is needed. We will try to help before shipment, but we cannot guarantee that a dispatched package can be redirected. We are not responsible for delivery failure caused by an inaccurate or incomplete address supplied by the customer, except where applicable law requires otherwise.

Multiple Packages

An order may arrive in more than one package. If so, the shipping confirmation may contain separate tracking numbers. There is no additional standard shipping charge.

Carrier Delay

If we learn that we cannot ship within the promised timeframe, we will provide a revised estimate and an option to accept the delay or cancel the affected unshipped item for a full refund. If an order cannot be fulfilled, we will cancel it and refund the amount paid for the unshipped merchandise.

Lost Stolen or Delivered but Missing Packages

If tracking has not moved for an unusual period, or a package is marked delivered but cannot be located, check the delivery area, household members, and any carrier notice, then contact us. We will review the tracking information and open a carrier investigation when appropriate. Resolution may include replacement or refund depending on the investigation and applicable law.

Damaged Packages

If a package or product arrives damaged, retain the packaging and contact us promptly with the order number and clear photographs. We will provide a replacement, exchange, or refund at no additional cost as appropriate.

Contact

Email: support@clearbrooknest.com

Telephone: +1 208 255 9359

Service hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time

Messages and orders received outside business hours are handled beginning on the next business day.

Privacy Policy

This policy explains how CLEARBROOK 84 GLOBAL TRADE LLC collects, uses, discloses, retains, and protects personal information through Clearbrook Nest.

Last updated: November 11, 2026

Who Controls Your Information

CLEARBROOK 84 GLOBAL TRADE LLC, operating the Clearbrook Nest storefront at clearbrooknest.com, is responsible for the privacy practices described in this policy. Shopify and other service providers may separately process information under their own terms and privacy notices.

Information We Collect

Depending on how you interact with the store, we may collect:

  • Identifiers and contact information, such as your name, billing address, delivery address, email address, telephone number, and account details.
  • Order and commercial information, such as products viewed or purchased, transaction history, returns, refunds, and customer-service communications.
  • Payment-related information. Payment providers process card and payment credentials; we generally receive transaction status and limited payment details rather than the full card number.
  • Device and network information, such as IP address, browser type, device type, operating system, cookie identifiers, and approximate location derived from IP address.
  • Website activity, such as pages viewed, searches, referring pages, interactions, cart activity, and checkout events.
  • Communications and content you provide, including questions, reviews, photographs, return information, and survey responses.
  • Fraud-prevention and security information needed to protect transactions, customers, and the store.

How We Collect Information

We collect information:

  • Directly from you when you browse, create an account, place an order, request support, submit a return, or communicate with us.
  • Automatically through cookies, pixels, logs, and similar technologies when you use the website.
  • From service providers, such as Shopify, payment processors, fraud-prevention providers, analytics providers, and carriers.
  • From advertising or referral partners when permitted by law and consistent with your choices.

Why We Use Information

  • To provide the website, maintain carts and accounts, process payments, fulfill orders, and deliver products.
  • To send confirmations, tracking information, service notices, and responses to customer requests.
  • To administer returns, exchanges, refunds, disputes, and product support.
  • To detect fraud, protect accounts, secure the website, enforce terms, and comply with legal obligations.
  • To understand website performance, improve products and services, and measure customer experience.
  • To send marketing messages where permitted and to honor unsubscribe, cookie, and opt-out choices.
  • To establish, exercise, or defend legal claims and maintain required business records.

How We Disclose Information

We may disclose personal information to:

  • Shopify and related commerce infrastructure providers that host and operate store functionality.
  • Payment processors, banks, and fraud-prevention providers involved in authorizing and securing transactions.
  • Carriers, fulfillment providers, and return-service providers needed to deliver and receive merchandise.
  • Customer support, communications, analytics, information technology, security, and professional service providers.
  • Advertising partners where permitted, subject to applicable consent and opt-out rights.
  • Government authorities, courts, regulators, or other parties when disclosure is required or permitted by law.
  • A successor or transaction participant in a merger, financing, reorganization, sale, or transfer of all or part of the business, subject to appropriate safeguards.

Sale Sharing and Targeted Advertising

We do not sell personal information for money. Some disclosures involving advertising cookies or partners may be treated as a “sale,” “sharing,” or targeted advertising under certain state privacy laws even when no money is exchanged. Where applicable, you may opt out through the store's cookie preferences, a recognized browser-based opt-out signal such as Global Privacy Control, or by contacting us.

Cookies and Similar Technologies

We use cookies and similar technologies for essential store functions, preferences, performance measurement, analytics, fraud prevention, and advertising where permitted. More information appears in our Cookie Policy. Disabling essential cookies may prevent the cart, checkout, login, security, or payment features from working correctly.

Marketing Communications

You may unsubscribe from promotional email by using the unsubscribe link in the message or contacting us. Transactional messages about an order, return, security issue, or policy notice may still be sent when necessary.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, tax and accounting records, fraud prevention, dispute resolution, legal compliance, and enforcement of agreements. Retention periods vary by record type and legal requirement.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed. Payment information is processed through secure payment providers and encrypted checkout connections.

Your Privacy Choices

Depending on your state and applicable law, you may have rights to:

  • Request access to or confirmation of personal information we process about you.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information, subject to legal exceptions.
  • Obtain a portable copy of certain information.
  • Opt out of certain sales, sharing, targeted advertising, or profiling where applicable.
  • Limit certain uses of sensitive personal information where applicable.
  • Appeal a decision on a privacy request where state law provides that right.
  • Exercise privacy rights without unlawful discrimination.

To submit a privacy request, email us and use the subject line “Privacy Request.” Describe the request and provide enough information for us to identify the relevant account or transaction. We may verify identity before completing a request. An authorized agent may submit a request where permitted, subject to verification of authority.

Children

The store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. A parent or guardian who believes a child provided personal information may contact us to request review and deletion.

External Links

The website may contain links to third-party websites or services. Their privacy practices are controlled by their own notices, not this policy. Review those notices before providing personal information.

Changes to This Policy

We may update this policy to reflect changes in technology, store practices, or legal requirements. The latest version will be posted on this page with an updated date. Material changes will be communicated when required by law.

Privacy Contact

Legal operator: CLEARBROOK 84 GLOBAL TRADE LLC

Address: 119 Frankie Drive, Richmond, KY 40475, United States

Email: support@clearbrooknest.com

Telephone: +1 208 255 9359

Terms of Sale

These terms apply to every product order placed through Clearbrook Nest.

Last updated: November 11, 2026

Seller

The seller is CLEARBROOK 84 GLOBAL TRADE LLC, organization number 1654194, operating the Clearbrook Nest online storefront. The seller's business address is 119 Frankie Drive, Richmond, KY 40475, United States.

Product Offer

Product pages invite customers to submit an order based on the displayed description, price, availability, shipping terms, and return conditions. We may correct an obvious error before accepting an order. If a correction materially affects an order already submitted, we will contact the customer with the option to confirm the correction or cancel for a full refund.

Order Formation

A binding sale is formed when we accept the order and send a shipping confirmation, unless applicable law provides otherwise. An automated order-receipt message confirms receipt but does not by itself guarantee acceptance or availability.

Availability and Quantity Limits

Products are offered while available. We may apply reasonable quantity limits to protect inventory, prevent fraud, or preserve ordinary consumer availability. If an item becomes unavailable after payment, we will cancel the affected item and refund the amount paid.

Pricing

Prices are shown in United States dollars. The price displayed at checkout before payment is the product price charged, subject to correction of an obvious error as described above. We do not impose undisclosed subscription charges, recurring payments, restocking fees, or standard shipping charges.

Taxes

Applicable sales tax is calculated at checkout based on the delivery address and legal requirements. Tax treatment may change when laws or registration obligations change.

Payment

Payment methods available for the transaction are shown at checkout. Payment must be authorized before fulfillment. A payment provider may conduct fraud screening or request additional verification. We may cancel an order when payment cannot be verified or authorized.

Delivery

We deliver only within the contiguous United States. Standard shipping is free. The estimated total delivery period is 3 to 5 business days from the applicable processing date, as explained in the Shipping Policy. Title and risk of loss transfer according to applicable law and the carrier delivery record, subject to rights for missing, damaged, or misdelivered goods.

Delay and Nonperformance

If we cannot ship within the promised timeframe, we will notify the customer and provide a revised estimate and the option to accept the delay or cancel the unshipped item for a full refund. We will not substitute a materially different product without the customer's agreement.

Cancellation

A customer may request cancellation before dispatch. We will make a reasonable effort to stop fulfillment, but cancellation cannot be guaranteed after the carrier accepts the package. A dispatched order may be returned under the Return and Refund Policy.

Returns Exchanges and Refunds

A return may be requested within 14 business days after delivery. CLEARBROOK 84 GLOBAL TRADE LLC pays approved return and exchange costs and provides a prepaid return label. Approved refunds are processed within 3 business days after the returned product reaches our facility. No restocking fee applies. Full details appear in the Return and Refund Policy.

Product Conformity

If a product is damaged, defective, incomplete, or materially different from the order, contact us promptly. We will provide an appropriate replacement, exchange, repair option where suitable, or refund at no additional cost, subject to applicable law.

Chargebacks and Payment Disputes

Contact us first if you do not recognize a charge or believe an order problem remains unresolved. This allows us to identify the transaction and offer a direct resolution. Nothing in this section prevents a customer from exercising lawful rights through a card issuer or payment provider.

Mandatory Consumer Rights

These terms do not exclude or reduce any warranty, remedy, or consumer right that cannot legally be waived. If these terms conflict with mandatory law, the mandatory rule controls to the extent of the conflict.

Customer Service

Email: support@clearbrooknest.com

Telephone: +1 208 255 9359

Hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time

Contact Information

Clear and consistent contact information for Clearbrook Nest customers and account verification.

Clearbrook Nest is operated by CLEARBROOK 84 GLOBAL TRADE LLC. Customer service, order support, returns, refunds, privacy requests, and website questions are handled through the contact methods below.

Store: Clearbrook Nest

Legal operator: CLEARBROOK 84 GLOBAL TRADE LLC

Kentucky organization number: 1654194

Business address: 119 Frankie Drive, Richmond, KY 40475, United States

Email: support@clearbrooknest.com

Telephone: +1 208 255 9359

Customer service hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time

Response Times

Messages received during business hours are reviewed as soon as reasonably possible. Messages received after 6:00 p.m. Eastern Time, on weekends, or on United States federal holidays are handled beginning on the next business day.

What to Include

For faster assistance, include the following information when relevant:

  • Your order number.
  • The email address used at checkout.
  • A short description of the request.
  • Photographs of damage, defects, packaging, or an incorrect product when applicable.
  • The tracking number for a delivery question.

Returns

Do not send a return without contacting customer service. We will confirm authorization, provide a prepaid return label, and send packing instructions. The shipping origin and return facility use the company registered business address.

About Us

Clearbrook Nest offers practical home organization and everyday living products through a United States online storefront.

Our Store

Clearbrook Nest focuses on products intended to make ordinary spaces easier to organize, maintain, and enjoy. Our catalog may include household storage, closet organization, drawer and desktop organization, kitchen and pantry organization, and other functional home accessories.

Our Approach

We aim to present each product with clear photographs, useful dimensions, understandable descriptions, transparent prices, and consistent delivery and return information. We do not want customers to discover unexpected standard shipping charges or return fees after purchase.

Who Operates Clearbrook Nest

Clearbrook Nest is operated by CLEARBROOK 84 GLOBAL TRADE LLC, a Kentucky limited liability company with organization number 1654194. The company manages the website, customer service, order fulfillment arrangements, returns, refunds, and privacy practices for the store.

Where We Serve

We serve customers with valid delivery addresses in the contiguous United States. Standard shipping is free, and the estimated total delivery period is 3 to 5 business days from the applicable processing date.

Customer Care

Customers may contact us before or after an order. Our support team handles product questions, order updates, delivery concerns, return requests, exchanges, refunds, and privacy requests during regular business hours.

Email: support@clearbrooknest.com

Telephone: +1 208 255 9359

Hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time

Contact Us

Contact Clearbrook Nest for product questions, order assistance, delivery support, returns, exchanges, refunds, or privacy requests.

Store: Clearbrook Nest

Legal operator: CLEARBROOK 84 GLOBAL TRADE LLC

Kentucky organization number: 1654194

Business address: 119 Frankie Drive, Richmond, KY 40475, United States

Email: support@clearbrooknest.com

Telephone: +1 208 255 9359

Customer service hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time

Email Support

Email us at support@clearbrooknest.com. Please include your order number when the request concerns a purchase.

Telephone Support

Call +1 208 255 9359 during Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time.

After Hours

Messages received outside our stated business hours are placed in the next business day's support queue. Business days exclude weekends and United States federal holidays.

Return Requests

For a return or exchange, contact us before sending the item. Include the order number and reason for the request. We will provide authorization, a prepaid return label, and instructions.

Privacy Requests

Use the subject line “Privacy Request” and describe the right you want to exercise. We may request information needed to verify identity and protect the account.

Frequently Asked Questions

Answers to common questions about shopping, delivery, returns, refunds, and support.

Who operates Clearbrook Nest?

Clearbrook Nest is the online storefront and trading name operated by CLEARBROOK 84 GLOBAL TRADE LLC, a Kentucky limited liability company with organization number 1654194.

Where do you ship?

We ship only to valid addresses in the contiguous United States. We do not currently ship to Alaska, Hawaii, United States territories, APO or FPO addresses, or international destinations.

How much is shipping?

Standard shipping is free on every order within our service area. There is no minimum purchase requirement and no standard shipping surcharge.

How long does delivery take?

The estimated total delivery time is 3 to 5 business days from the applicable processing date. Handling is normally 0 to 1 business day and carrier transit is normally 2 to 4 business days.

What is the order cutoff time?

The cutoff is 6:00 p.m. Eastern Time on business days. Orders placed after the cutoff, on weekends, or on federal holidays enter processing on the next business day.

How do I track my order?

Use the tracking link in your shipping confirmation. Tracking may require up to 24 hours after dispatch to show the first carrier scan.

Can I change or cancel an order?

Contact us as soon as possible. We will try to help before dispatch, but a change or cancellation cannot be guaranteed after the carrier accepts the package.

What is the return period?

You may request a return within 14 business days after the carrier records the order as delivered.

Who pays return shipping?

CLEARBROOK 84 GLOBAL TRADE LLC pays the reasonable shipping cost for approved returns and exchanges and provides a prepaid return label.

Do you charge a restocking fee?

No. We do not charge a restocking fee for an approved return.

How do I start a return?

Email support@clearbrooknest.com with the order number, item, and reason for the request. Contact us before sending the product so that we can provide authorization, a prepaid label, and packing instructions.

When will I receive my refund?

We process an approved refund within 3 business days after the returned product reaches our return facility. The bank or payment provider may need additional time to post the credit.

What if my item arrives damaged or incorrect?

Contact us promptly with the order number and clear photographs. We will arrange a replacement, exchange, or refund at no additional cost as appropriate.

What if tracking says delivered but I cannot find the package?

Check the delivery area, household members, and carrier notices, then contact us. We will review the tracking information and open a carrier investigation when appropriate.

Can I exchange an item?

Yes. Contact us within the 14-business-day return window. If the replacement is available, we will arrange the approved exchange without an exchange shipping charge.

What payment methods do you accept?

The available methods are displayed at checkout. Payments are processed securely through Shopify or an authorized payment provider.

How can I contact customer service?

Email support@clearbrooknest.com or call +1 208 255 9359. Customer service is available Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time.

What happens if I contact you after hours?

Your message is handled beginning on the next business day. Business days exclude weekends and United States federal holidays.

Track My Order

Use your shipping confirmation to follow the carrier's progress from dispatch to delivery.

How to Track

  • Open the shipping confirmation sent to the email address used at checkout.
  • Select the tracking link or copy the tracking number.
  • Review the latest scan on the carrier's official tracking page.
  • Allow up to 24 hours after the shipping confirmation for the first scan to appear.

No Shipping Confirmation Yet

Orders placed before 6:00 p.m. Eastern Time on a business day normally enter processing that day. Orders placed after the cutoff or outside business days enter processing on the next business day. Handling normally takes 0 to 1 business day. Check the spam or promotions folder before contacting us.

Tracking Has Not Updated

Carrier scans can pause between facilities. If tracking has not changed for an unusual period or the estimated delivery window has passed, contact us with the order number and tracking number. We will review the shipment and contact the carrier when appropriate.

Marked Delivered but Not Found

Check entrances, mail areas, secure parcel locations, household members, neighbors when appropriate, and any carrier delivery notice. If the package remains missing, contact us promptly so that we can investigate.

Need Help

Email: support@clearbrooknest.com

Telephone: +1 208 255 9359

Hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time