Refund policy
We want every return, exchange, and refund to be straightforward, traceable, and free of unexpected fees.
Last updated: November 11, 2026
This Return and Refund Policy applies to purchases made from Clearbrook Nest. Clearbrook Nest is operated by CLEARBROOK 84 GLOBAL TRADE LLC.
Return Window
You may request a return within 14 business days after the carrier records the order as delivered. The return period begins on the first business day after delivery. A business day is Monday through Friday, excluding United States federal holidays.
Eligible Returns
To qualify for a return, the product should be:
- In the same condition in which it was received, subject to reasonable inspection.
- Unused, unwashed, and free from damage caused after delivery.
- Returned with the original packaging, accessories, manuals, and labels when available.
- Accompanied by the order number or another acceptable proof of purchase.
If a product has a specific non-returnable status required by law or by the nature of the product, that limitation will be disclosed clearly on the product page before purchase. This does not limit rights that cannot legally be waived.
How to Start a Return
Before sending a product back, contact our support team:
Email: support@clearbrooknest.com
Telephone: +1 208 255 9359
Include your order number, the item you want to return, the reason for the return, and photographs if the item arrived damaged, defective, incomplete, or incorrect. We will reply with return authorization, a prepaid return label, and packing instructions. Returns sent without first contacting us may take longer to identify and process.
Return Address
Our shipping origin and return facility use the company registered business address. We will confirm the current return instructions and provide the prepaid label before the item is sent.
119 Frankie Drive
Richmond, KY 40475
United States
Return and Exchange Costs
CLEARBROOK 84 GLOBAL TRADE LLC pays the reasonable return shipping cost for approved returns and exchanges. We provide a prepaid return label. Customers are not charged a restocking fee, return handling fee, or exchange shipping fee.
Damaged Defective or Incorrect Items
Contact us promptly if an item is damaged, defective, incomplete, or different from what you ordered. We may request clear photographs so that we can resolve the issue efficiently. Depending on availability and your preference, we will provide a replacement, exchange, or refund at no additional cost.
Exchanges
To request an exchange, contact us within the 14-business-day return window. If the replacement is available, we will provide return instructions and ship the approved replacement without an exchange shipping charge. If the replacement is unavailable, we will offer a refund.
Refund Processing
After the returned product reaches our return facility, we will inspect and process the approved refund within 3 business days. Refunds are issued to the original payment method. We do not deduct the cost of the prepaid return label or impose a restocking fee.
Your bank, card issuer, or payment provider may require additional time to post the credit. That posting period is controlled by the financial institution and is separate from our 3-business-day processing period.
Original Shipping Charges
Standard shipping is free for every order delivered within our service area, so there is no standard outbound shipping charge to deduct from an approved refund. Any optional service specifically requested by the customer, if offered and disclosed before purchase, will be handled according to the checkout disclosure and applicable law.
Order Cancellation
Contact us as soon as possible if you need to cancel or change an order. We will make a reasonable effort to help before the order is handed to the carrier. Once an order has shipped, it must be handled through the return process. If we cancel an unshipped order, we will refund the full amount paid.
Refund Not Received
If you have received our refund confirmation but the credit is not visible, first check with your bank or payment provider. If the expected posting period has passed, contact us and include your order number so we can investigate.
Contact
Customer service is available Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time. Messages received outside these hours are handled on the next business day.
Email: support@clearbrooknest.com
Telephone: +1 208 255 9359