Shipping policy
Free standard shipping is available for every order delivered within the contiguous United States.
Last updated: November 11, 2026
Service Area
We currently ship only to valid delivery addresses in the contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, other United States territories, APO or FPO addresses, or international destinations. Orders with an address outside our service area cannot be completed.
Shipping Cost
Standard shipping is free on all orders within our service area. There is no minimum order value and no standard shipping surcharge. Any optional service offered in the future will be disclosed clearly before payment.
Order Cutoff and Handling
Our order cutoff is 6:00 p.m. Eastern Time on business days. Orders placed before the cutoff enter processing that business day. Orders placed after the cutoff, on weekends, or on United States federal holidays enter processing on the next business day.
Handling time is normally 0 to 1 business day. Handling begins when the order enters processing and ends when the carrier accepts the package.
Transit and Total Delivery Estimate
Carrier transit normally takes 2 to 4 business days after dispatch. The estimated total delivery time is 3 to 5 business days from the applicable processing date. Business days are Monday through Friday and exclude United States federal holidays.
Delivery dates are estimates rather than guarantees. Severe weather, carrier interruptions, incorrect addresses, access restrictions, or other circumstances outside our reasonable control may cause delays. We will not display a shorter delivery promise on another page or advertisement unless we can reasonably support it.
Shipping Origin
Our stated shipping origin is the company registered business address at 119 Frankie Drive, Richmond, KY 40475, United States. If fulfillment arrangements change, the website and applicable shipping settings will be updated before the change is represented to customers.
Order Confirmation and Tracking
After checkout, we send an order confirmation to the email address supplied with the order. When the carrier accepts the package, we send a shipping confirmation with available tracking information. Tracking may require up to 24 hours to show the first carrier scan.
Address Accuracy
Review the delivery address before submitting the order. Contact us immediately if a correction is needed. We will try to help before shipment, but we cannot guarantee that a dispatched package can be redirected. We are not responsible for delivery failure caused by an inaccurate or incomplete address supplied by the customer, except where applicable law requires otherwise.
Multiple Packages
An order may arrive in more than one package. If so, the shipping confirmation may contain separate tracking numbers. There is no additional standard shipping charge.
Carrier Delay
If we learn that we cannot ship within the promised timeframe, we will provide a revised estimate and an option to accept the delay or cancel the affected unshipped item for a full refund. If an order cannot be fulfilled, we will cancel it and refund the amount paid for the unshipped merchandise.
Lost Stolen or Delivered but Missing Packages
If tracking has not moved for an unusual period, or a package is marked delivered but cannot be located, check the delivery area, household members, and any carrier notice, then contact us. We will review the tracking information and open a carrier investigation when appropriate. Resolution may include replacement or refund depending on the investigation and applicable law.
Damaged Packages
If a package or product arrives damaged, retain the packaging and contact us promptly with the order number and clear photographs. We will provide a replacement, exchange, or refund at no additional cost as appropriate.
Contact
Email: support@clearbrooknest.com
Telephone: +1 208 255 9359
Service hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time
Messages and orders received outside business hours are handled beginning on the next business day.